FAQ

GENERAL QUESTIONS

What types of digital products do you offer?

We offer a variety of digital products including social media marketing templates and clothing design templates. Each product is designed to help streamline your workflow and enhance your creative projects.

How do I access my purchased digital products?

After completing your purchase, you will receive an email with a download link or access instructions. You can also access your purchased products by logging into your account on our website.

PURCHASES AND PAYMENTS

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods. All transactions are processed securely to ensure your personal and financial information is protected.

Can I purchase your products for someone else?

Yes, you can purchase digital products as a gift. Simply enter the recipient's email address during the checkout process, and they will receive the product directly.

REFUNDS AND EXCHANGES

Do you offer refunds?

As our products are digital and instantly accessible upon purchase, we do not offer refunds. We encourage you to review the product details and requirements carefully before making a purchase.

What if I have an issue with my purchase?

If you encounter any issues with your purchase, please contact our support team via email. We are here to help and will do our best to resolve any problems you may experience.

LICENSING AND RESALE

Can I resell or share the digital products I purchase?

Our digital products are for personal use only and are not available for resale or distribution unless explicitly stated in the product description. Unauthorized resale or sharing of our products is prohibited.

Are there any products that come with resale rights?

Yes, certain products come with resale rights. These products will clearly indicate that they can be resold. Please refer to the product description for specific details on resale permissions.

TECHNICAL SUPPORT

What should I do if I encounter technical issues with a product?

If you experience any technical issues, please first check the product documentation or user guide. If the issue persists, contact our support team at graphics@cketwer.com with a detailed description of the problem, and we will assist you as soon as possible.

How can I update my digital products?

We periodically release updates for our digital products. When an update is available, you will receive an email notification with instructions on how to download the latest version. You can also check for updates by logging into your account on our website.

CONTACT SUPPORT

If you have any other questions or need further assistance, please visit our Contact Page or email us directly at GRAPHICS@CKETWER.COM We're here to help!

Thank you for choosing Cketwer Graphics. We appreciate your business and strive to provide you with the best digital products and customer service.

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